Service Model
This is product customisation/configuration as per Client requirements but the software is not implemented at the Client site but resident at IGSA Labs.
From IGSA Labs side
- IGSA appoints a Customer Account Manager (CAM) who understands the solution formulated by the Discovery/Design team and provides support to the client team on a need basis
- IGSA Support Teams assist the CAM as required
- On a need basis, the CAM would run the customized optimization solution based on the data given and send results back in the desired format
From the Client side
- The Client doesn’t own the product license
- The Client team interprets the results given by IGSA